Câu Hỏi Thường Gặp
NGUYÊN VẬT LIỆU
1. What is Microfiber Leather?
Microfiber leather is a premium synthetic material made from ultra-fine fibers (microfibers) combined with polyurethane (PU). Its structure mimics the collagen network of genuine leather, delivering softness, high durability, and excellent elasticity. Compared to conventional synthetic leather, microfiber leather offers greater durability and breathability — widely used in furniture, sofas, automotive, bags, and fashion.
2. How is Việt Kai's microfiber leather manufactured?
Việt Kai's microfiber leather production involves multiple precision steps:
- PE fibers are blended at high temperature and pressure to create ultra-fine long fibers — just 1/20 the diameter of silk.
- Base layer formation: fibers are cut, carded, cross-lapped, and needle-punched.
- PU impregnation: the base layer is saturated with polyurethane.
- Refinement: LDPE polyester is dissolved and removed.
- Surface finishing: sanding (suede effect) or PU topcoat.
3. What makes microfiber leather unique?
The 3D microfiber structure replicates the bundle-weave of genuine cowhide — delivering high durability, strong material bonding, softness, and superior breathability compared to conventional PU/PVC.
4. What are the standard thickness and width?
- Available range: 0.6 mm to 2.0 mm
- Standard in-stock: 1.4 mm, width 1.37 m (54 inches)
5. Does Việt Kai maintain ready stock?
- 160 microfiber leather codes (stock >50,000 m in Vietnam)
- 116 fabric codes
6. How do I request samples and a catalog?
Complete the contact form or reach us by email/phone — samples, catalogs, and swatches are provided free of charge.
7. Does Việt Kai offer Nubuck and suede leather?
Yes. Microfiber suede is available on request, with or without water-resistant treatment.
8. Can colors and designs be customized?
Yes. Customizable options include: quality/structure, thickness, color, and surface texture/grain.
9. What factors determine product pricing?
- Quality of the microfiber base layer
- Material thickness
- Surface texture and grain
10. Does Việt Kai offer recycled or bio-based product lines?
Yes. Recycled and bio-based material lines are available, meeting global sustainability requirements.
11. What is the expected product lifespan?
- VK1: 5-year hydrolysis resistance
- VK2, VK6, VK8, VK9, VK-B: 7-year hydrolysis resistance
- VK3: 10-year hydrolysis resistance
- VK-C: 5-year hydrolysis resistance
- Warranty: 2–3 years depending on product line
12. Are the products environmentally friendly?
Solvent-free / water-based PU technology. Certified: REACH, OEKO-TEX Standard 100, RoHS.
13. Is microfiber leather breathable?
Yes. The microporous structure allows better air circulation than conventional synthetic leather.
14. Where are products manufactured?
Vietnam and China, depending on the product line and technical specifications.
CHỨNG NHẬN
1. Do products meet fire resistance standards?
Certified to TB117 fire resistance standard (California, USA).
2. What technical certifications has Việt Kai achieved?
- ISO 1421:2016 – Tensile strength & elongation
- ISO 4674-1:2016 – Tear resistance
- ISO 5470-2:2003 – Abrasion resistance (Martindale)
- ISO 5402-1:2011 – Flex resistance
- ISO 105-X12 – Color fastness
- ISO 105-B02:2014 – Anti-yellowing
- ISO 2418:2002, ASTM D1148-13 – Hydrolysis resistance
- REACH, AFIRM RSL, OEKO-TEX Standard 100 (select lines)
ĐẶT HÀNG
1. Pricing and how to get a quote?
2. How to view samples and catalogs?
Browse on our website or download the E-Catalog. Request samples via Contact Form / Live Chat — free of charge.
3. What is the estimated delivery timeline?
- Within Ho Chi Minh City: within 24 hours (orders before 11 AM → same-day afternoon; after 1 PM → next morning). Grab delivery available for urgent orders.
- Outside HCMC: 1–5 business days.
- Custom production orders: 35–45 days.
4. What is the ordering process?
- Step 1: Fill in the Order Form or use Live Chat.
- Step 2: Việt Kai confirms and proceeds with delivery.
5. What is the minimum order quantity (MOQ)?
- Ready stock: minimum 0.5 m/code
- Custom orders: minimum 300 m/code
6. Which industries does Việt Kai supply?
Furniture, automotive seating, fashion, footwear, bags & accessories.
7. Showroom and warehouse locations?
- Showroom: M7 Midtown, Phú Mỹ Hưng, Road No. 15, Tân Mỹ Ward, HCMC
- Main Warehouse: 533/8 Nguyễn Tri Phương, Diên Hồng Ward, HCMC
- Hanoi – Lâm Anh Distributor: 0971.389.196 – No. 32, Lane 83, Thúy Lĩnh St., Lĩnh Nam, Hoàng Mai, Hanoi
- Hanoi – Ngà Chinh Distributor: 0948.721.268 – No. 88 Đa Khoa, Tây Phương, Hanoi
8. Does Việt Kai recruit distributors?
Yes. Apply via the Distributor Application Form on our website. Benefits: stable supply, catalog & material samples, flexible terms, and market development support.
BẢO HÀNH & BẢO TRÌ
1. What is the warranty policy?
Minimum 2–3 years from delivery date. Coverage includes:
- Surface peeling
- Surface cracking
- Color fading due to material defects
If the defect is covered: 100% replacement with new material + reupholstering labor cost support.
2. What is NOT covered by warranty?
- Damage from strong or oil-based chemicals
- Physical damage (cuts, tears, abrasions)
- Prolonged sweat exposure
- Damage from pets, insects, or environmental factors
- Products past the warranty period
3. Product care instructions?
- Store at normal temperature and light levels, in a dry, well-ventilated space
- Avoid prolonged direct sunlight
- Avoid high temperatures
- Limit direct contact with perspiration
- Do not use oil-based cleaners or strong chemicals
4. Is microfiber leather suitable for outdoor use?
Standard product lines are designed for indoor use. Việt Kai also supplies specialized outdoor fabrics (UV-resistant, weatherproof, moisture-resistant).
5. How to clean and remove stains from leather?
Use water-based cleaners or mild alcohol. Address stains immediately upon discovery. Avoid oil-based products. (Non-waterproofed suede requires special care.)